- The background to the change is diminishing volumes and rising costs for the handling of paper-based payments services, since customers increasingly choose electronic payment services, says Birgitta Werre, Production & Productivity, Nordea. In 1999 we processed 329 million documents a year, whereas for 2004 the estimated volume is 162 million documents. Forecasts indicate that volumes will continue to shrink and by 2006 will constitute less than half of current levels. After careful analysis we have decided to transfer this business to Tradimus. This is the best solution for both customers who do not use electronic payments services, and for our employees.
Data capture is a core business for Tradimus. The company will therefore continue to further develop processes for data capture and will also add other product types that require similar processing. In this way, the long established competence base would be preserved and enhanced.
Nordea currently operates paper-based payments services in Sweden from units in three locations: Norrköping, Stockholm/Solna and Tierp. Some 500 staff, corresponding to around 170 full-time positions, work at these units. All permanently employed staff will be offered jobs with Tradimus.